Privacy Policy

Welcome to the Mr. Charlie website (the “Website”). We value the security and privacy of your personal information. This policy explains how we collect, use, store and protect your information, as well as the rights available to you. We use personal data only when it is lawful, transparent and necessary, and we take appropriate measures to prevent unauthorised access or use.

Collection of Personal Data

Information submitted through this Website is protected using appropriate security and encryption measures. We respect your privacy and use member and customer information responsibly. Your information is used internally and may be shared only with service providers reasonably required to complete a transaction. We will not disclose it to unrelated third parties or use it for other purposes without your consent, except in the following circumstances:

1. When required by law or ordered by a court, judicial authority or other competent authority.
2. In an emergency, to protect the lawful rights and interests of another member or third party.
3. When necessary to maintain the normal operation of our customer service systems.
4. When payment, shipping or other information is required to complete purchases or reward redemptions made through the service.
5. When necessary to enforce this policy or address a breach of the applicable terms.

Purposes of Collection

We collect personal information for customer and member management, customer service, online retail and marketing activities, other e-commerce services, surveys, statistics and research analysis, and to improve the quality of the Website and our services. Information may be collected when you create an account or complete a transaction.

Categories of Personal Data

• Identity and contact information, such as your name, address, telephone number and email address.
• Payment information, such as credit-card or financial-account details.
• Profile information, such as gender and date of birth.
• Technical information, such as IP address, geographic location, browser details, cookies and usage data.

Security of Personal Data

Without your consent, Mr. Charlie will not provide your personal information to third parties unrelated to the services of this Website, except as described in this policy or required by law. You are responsible for keeping your password and personal information confidential. Never provide your password or other sensitive information to another person.

When using a shared or public computer, close the browser window and sign out of your account after using the services provided by the Mr. Charlie Website.

LINE Notification Messages

We may use LINE notification messages to send important information related to your membership or customer rights. You may receive these messages even if you have not added our official account as a friend. Notification messages are limited to information that is effective and important to you; advertising and messages sent for unrelated purposes will not be delivered through this feature.

You may receive a notification message when all of the following conditions are met:

1. The telephone number associated with your LINE account matches the number provided to our company or service.
2. Your LINE app settings permit notification messages.
3. Your LINE account has not blocked the LINE Official Account sending the message.

To change this setting in LINE, select Friends > Settings > Privacy > Provide Usage Data > Notification Messages, then enable or disable Receive Notification Messages. Disabling this setting will stop notification messages from all corporate official accounts and verified official accounts.

Your Rights

You may request access to, review of or a copy of your personal information. If your information changes or is inaccurate, you may request correction. Information that is incorrect or incomplete may not be protected by this policy to the extent that the error or omission prevents us from applying it. You may also request deletion or the cessation of processing or use, except when continued processing is necessary for us to perform our duties or conduct our business.

In response to the European Union General Data Protection Regulation (GDPR), use of certain services by users in EU countries may be suspended. For enquiries or to exercise a deletion request, contact our customer service team. Where permitted by law, we may charge necessary costs and will notify the data subject of the result in writing.

To terminate your membership, notify us by email. We will process the cancellation of your member information as soon as reasonably possible and confirm it by email.

Cookies

www.mrcharlie-decor.com may set and access cookies on your device. Cookies provide the basic information required for the services you request. You may clear cookies at any time through your browser settings.

Google Analytics

When someone visits www.mrcharlie-decor.com, we may use Google Analytics to collect standard internet log information and visitor behaviour patterns. This helps us understand visitor numbers, interactions and how different areas of the Website are used. The information is processed in a manner intended not to identify individuals. We do not attempt, and do not permit Google to attempt, to identify visitors to the Website through this data.

Website Comments

Some articles or pages may allow comments. You may use an alias or information that conceals your identity. Details you provide with a comment, such as your name, email address and website, may be stored so the comment can be displayed to you and other visitors. We do not independently verify the information entered unless required to do so.

Third-Party Services

In limited circumstances, your IP address, geographic location or browser-related information may be shared with third-party service providers that help us operate the Website, process payments, deliver orders, analyse usage or provide customer service. These providers may use the information only for the services they perform for us and must handle it in accordance with applicable requirements.

Access, Correction and Deletion

You may ask to view, amend or delete personal information held by us. Email your request to our data protection contact at info@mrcharlie-decor.com, and we will work with you to process the request in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version published on the Website governs how we process personal information. If we consider a change material, we may notify you through a Website update or by email where reasonably possible. By continuing to access or use our services after an update, you agree to the revised policy.